Cookie Policy

This Cookie Policy explains how Golden Hearts Casino uses cookies and similar technologies when you visit our website (the “Site”). It covers what cookies are, why we use them, the types of cookies you may encounter, how third parties may set cookies, and how you can manage your choices.

By continuing to use the Site, you agree to the use of cookies as described here, unless you adjust your settings or withdraw consent where applicable.

Cookies, Explained in Plain English

Cookies are small text files saved to your computer or mobile device when you visit a website. They help the site recognize your browser, remember certain information, and support features like keeping you signed in, maintaining secure sessions, and storing preferences.

Similar technologies may also be used, such as pixel tags, local storage, SDKs (in apps), or identifiers that help measure activity and improve services. For simplicity, this policy refers to all of these as “cookies.”

Why We Use Cookies: Better Security, Smoother Play, Smarter Performance

We use cookies to make the Site work reliably and to improve your experience, including to:

Maintain core site functionality (like navigation and account access) Protect the Site and users (fraud prevention, abuse detection, and security monitoring) Improve performance (load times, stability, and error troubleshooting) Understand how the Site is used (analytics that help us improve layouts, content, and features) Support relevant messaging and marketing (where permitted by law and your settings)

Some cookies are necessary for the Site to function. Others are optional and depend on your preferences and local requirements.

Cookie Types You May See on Golden Hearts Casino

Cookies generally fall into a few categories. A single cookie may serve more than one purpose.

Essential Cookies (Always On for Core Functions)

Essential cookies are required for the Site to operate. They help with things like:

Secure logins and session management Load balancing and page delivery Security checks, bot detection, and preventing suspicious activity Remembering basic choices that keep the Site usable (for example, keeping a session active)

If you block essential cookies, parts of the Site may not work correctly.

Functional Cookies (Your Preferences, Remembered)

Functional cookies support convenience features that make the experience feel tailored, such as:

Remembering language, region, or display preferences Keeping certain settings consistent between visits Reducing the need to re-enter choices repeatedly

Disabling these may mean the Site still works, but feels less personalized.

Performance and Analytics Cookies (Help Us Improve What You See)

These cookies help us understand how visitors interact with the Site, such as which pages are visited most, what features are used, and whether errors occur. This information helps us:

Fix bugs and improve stability Test design changes and feature updates Measure site performance across devices and browsers

Analytics cookies generally provide aggregated insights rather than directly identifying you, though some identifiers may be treated as personal information under certain laws.

Marketing Cookies (More Relevant Messaging, Your Choice)

Marketing cookies may be used to:

Measure the effectiveness of advertising campaigns Limit how often you see certain promotions Deliver more relevant offers based on activity (where allowed)

Where required, we use these only after you provide consent. If you opt out, you may still see promotions, but they may be less relevant.

First-Party vs Third-Party Cookies: Who Sets Them?

Some cookies are set by Golden Hearts Casino (first-party cookies). Others are set by service providers we use (third-party cookies). Third parties may place cookies when they help us deliver services such as:

Site analytics and performance measurement Security and fraud prevention tools Payment and checkout-related functionality (where applicable) Advertising measurement and marketing support (where applicable)

Third-party cookies are governed by the third party’s own policies. We aim to work with reputable providers and use them for defined business purposes.

Cookie Lifespan: Session Cookies vs Persistent Cookies

Cookies can also be categorized by how long they last:

Session cookies - temporary cookies that expire when you close your browser. Persistent cookies - remain on your device until they expire or you delete them.

We use both types depending on the purpose (for example, security sessions vs remembering preferences).

Your Choices: How to Manage, Disable, or Delete Cookies

You can control cookies through your browser settings. Most browsers let you:

See what cookies are stored Delete all or selected cookies Block cookies from all sites or only certain sites Block third-party cookies only Clear cookies automatically when you close the browser

If you disable cookies, some features may not work properly. For example, you may be logged out more often, certain pages may not load correctly, and saved preferences may be lost.

Here are common paths (may vary by version):

• Chrome: Settings - Privacy and security - Third-party cookies / Clear browsing data
• Safari (macOS/iOS): Settings - Privacy - Manage Website Data / Prevent Cross-Site Tracking
• Firefox: Settings - Privacy & Security - Cookies and Site Data
• Edge: Settings - Privacy, search, and services - Cookies and site permissions

If the Site offers a cookie banner or preference center, you can also adjust optional cookie categories there at any time.

Consent Rules: When We Ask and What Happens If You Say No

Where required by law, we ask for your consent before placing optional cookies (such as analytics or marketing cookies). You can withdraw consent by changing your preferences in the cookie settings (if available) or by using your browser controls.

Essential cookies do not require consent in many jurisdictions because they are necessary to provide the service you request (like secure access and basic site operation).

How Cookie Settings Can Change Your Experience

Your cookie preferences directly affect how the Site behaves. If you restrict cookies, you may notice:

More frequent logins or interrupted sessions Less personalized settings Reduced ability to remember selections between visits Less relevant promotional content Limited analytics, which can slow how quickly we identify and fix issues

We recommend keeping essential cookies enabled to ensure stable access and account security.

Other Privacy Details

Cookies are one part of how data may be processed on the Site. For broader information about personal data handling, please review our internal page: Golden Hearts Casino.

Policy Updates: Staying Current as Technology and Laws Change

We may update this Cookie Policy from time to time to reflect changes in technology, legal requirements, or how the Site operates. Updates will be posted on this page with the revised effective date. Continued use of the Site after an update means you accept the revised policy, to the extent permitted by law.

Questions or Requests: Contact Our Privacy Team

If you have questions about this Cookie Policy or how cookies are used on Golden Hearts Casino, contact us at:

support@goldenheartsgames.com

Include “Cookie Policy” in your subject line so we can route your request quickly.